Order Processing Time

Orders are processed within 1–3 business days.
Custom-built items, special‑order products, and large items (frames, wheelsets) may require additional handling time.
Orders are not processed on weekends or public holidays.

If there is any delay beyond our standard timeframe, we will notify you promptly.

Packaging & Protection

All items — especially high‑end components, wheels, frames, and delicate carbon parts — are packaged with:

Protective wrapping
Reinforced boxing
Impact‑safe internal padding

We take shipping preparation seriously to ensure your order arrives in perfect condition.

Shipping Methods & Carriers

We use trusted carriers such as:

Australia Post
CouriersPlease
Aramex
DHL Express (for international orders)

Shipping speed depends on your location and chosen service:

Standard Shipping: 3–7 business days (Australia)
Express Shipping: 1–3 business days (Australia)
International: 7–21 business days

Delivery times are estimates and may vary due to carrier delays or external factors beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on:

Weight and dimensions
Delivery location
Selected shipping method

Large or high‑value items may include insurance automatically.

Tracking & Insurance

All orders include tracking.
High‑value items may require:

Signature on delivery
Additional postage insurance

You will receive tracking details as soon as your order is dispatched.

Incorrect Address Information

Please ensure your shipping address is correct at checkout.
Provello Cyclery is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, contact us immediately — we will update it if the order has not yet been dispatched.

Pre‑Owned Items

Pre‑owned products are shipped with the same care as new items but may have:

Pre-existing cosmetic wear
Non-original packaging

All pre‑owned items are inspected, tested, and protected securely before shipping.

Contact Us

If you have any questions regarding shipping, delivery times, or postage options, please contact us:

📧 Email: contact@provellocyclery.com.au
📩 Socials: Instagram & Facebook – @provello.cyclery

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