Premium Bike Service
A complete, high‑detail performance maintenance package
Service Description
Our Premium Service delivers a full revitalisation of your bike, combining deep cleaning, precision tuning, and professional component servicing. Perfect for riders who want their bike running at its absolute best. Service includes: Wash & Detailed Clean – Restore your bike’s shine and remove built‑up grime Drivetrain Degrease & Ultrasonic Clean – Thoroughly clean all drivetrain parts Chain Wax Treatment – Improved efficiency and extended chain life Premium Gear Tune – Crisp, accurate, high‑performance shifting Hanger Alignment – Ensure precise drivetrain operation B‑Tension, Limit Screw & Cable Adjustments – Fine‑tune shifting performance Derailleur Pivot Lubrication – Enhance smooth, responsive shifting Replacement of Gear Inner Cable(s) – Restore optimal cable performance Brake System Reset – Re-establish strong, consistent braking Brake Pad Wear Check* – Assess pad life for safety Caliper Alignment & Rotor Truing* – Straight, rub‑free braking Lever Travel Check & Adjustment – Ensure ideal brake feel and modulation Rotor & Brake Pad Reconditioning – Improve braking surfaces Front & Rear Brake Bleed – Refresh hydraulic system performance Component Lubrication & Reassembly – Reduce friction and extend lifespan Full Torque Check – Secure all bolts to manufacturer specifications Frame & Component Inspection – Identify wear, stress, or issues early M‑Bolt Safety Check – Verify critical fasteners Frame Damage Inspection – Look for cracks or structural concerns Hub Service – Smooth rolling and extended hub life Headset Service – Improve steering precision and feel Wheel Truing – Straighten wheels for optimal stability Comprehensive Test Ride – Validate performance under real conditions Detailed Service Report – Clear summary of all work completed
Cancellation Policy
At PROVELLO Cyclery, every service is handled with the same care and craftsmanship we put into our custom builds. To keep your experience smooth and on time, please review our booking policy below. 1) Scope of Services This policy applies to all workshop bookings, including: General services & tune‑ups Drivetrain overhauls & brake servicing Wheel builds & truing Component installs & cockpit fitting Bottom bracket / headset service Custom builds & restorations Event prep and race‑day checks 2) How to Book You can book via: Website booking form (preferred) Email: contact@provellocyclery.com.au Instagram/Facebook DM: @provello.cyclery Please include: bike type, service required, preferred dates, and any known issues. 3) Lead Times & Turnaround Standard services: 1–5 business days Complex work / custom builds: 5–15 business days Turnaround may vary depending on parts availability and workload. We’ll confirm an estimated completion date when you book. 4) Quotes & Approvals We provide upfront estimates before work begins. If additional issues are found, we’ll contact you for approval before proceeding. If we can’t reach you within 24 hours, your job may be paused and turnaround extended. 5) Parts Ordering & Special Orders Special‑order parts or premium components may require pre‑payment. If a part is back‑ordered, we’ll offer alternatives or revised timelines. Customer‑supplied parts are accepted, but: Must be new or safely usable Compatibility is the customer’s responsibility (we can advise before booking) No warranty on customer‑supplied parts 6) Deposits Standard services: no deposit required. Custom builds / large jobs (>$500): 20–50% deposit. Deposits are non‑refundable if cancelled within the late‑cancellation window. 7) Confirmations & Reminders You’ll receive a booking confirmation and reminder prior to your appointment. Please arrive on time to maintain your spot. 8) Rescheduling & Cancellations Reschedule: Free with 24+ hours’ notice. Cancel 24+ hours before: no fee (deposit, if any, can be held as store credit for 60 days). Late cancellation (<24 hours): $39 fee or forfeit of deposit (whichever is greater). No‑show: $59 fee or forfeit of deposit (whichever is greater). 9) Late Arrivals If you’re >15 minutes late, we may need to shorten the service or rebook to avoid delays for other customers.
Contact Details
shop 8/43 Price Street, Nerang QLD 4211, Australia
+61 431 128 270
contact@provello.com.au